What is the secret of Mumbai Dabbawala success?
What is the secret of Mumbai Dabbawala success?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
Is Mumbai Dabbawala Six Sigma?
The Mumbai Dabbawallas deliver food every day from the home to the workplace and they do it with minimal technology, processes, or structure. They became world renowned as a six sigma organization, and were studied by Harvard University.
What is the strategy of Mumbai Dabbawala?
Product in the Marketing Mix Of Mumbai Dabbawala : Mumbai Dabbawala is an integral part of Mumbai as life without them is inconceivable. It is actually a delivery system where a dabbawala collects lunch box from a particular place and delivers it to his customer’s workplace and again returns it back on the same day.
What is the error rate of dabbawalas?
one mistake per 6m deliveries
Impressed by the dabbawalas’ “six-sigma” certified error rate—reportedly on the order of one mistake per 6m deliveries—management gurus and bosses are queuing up to find out how they do it. The system the dabbawalas have developed over the years revolves around strong teamwork and strict time-management.
How are dabbawalas paid?
The co-operative employs about 5,000 dabbawalas, who are mostly illiterate and belong to the Varkari sect of Maharashtra. Regardless of their role, each one is paid about Rs 8,000 per month.
How much do dabbawalas get paid?
Each dabbawala, regardless of role, is paid around 8,000 rupees per month (about US$131 in 2014). Between 175,000 and 200,000 lunch boxes are moved each day by 4,500 to 5,000 dabbawalas.
How often do Mumbai dabbawalas deliver and return Tiffins?
Yet the Mumbai dabbawalas deliver and return 130,000 dabbas, or tiffins, every day. According to Forbes magazine, they have a Six Sigma rating of 99.999999, which means less than one out of every six million deliveries goes amiss.
How Mumbai dabbawallas deliver food from home to workplace?
The Mumbai Dabbawallas deliver food every day from the home to the workplace and they do it with minimal technology, processes, or structure. They became world renowned as a six sigma organization, and were studied by Harvard University.
Who visits the dabbawallas in Mumbai?
Over the years, the dabbawallas have been visited by many prominent personalities like Charles, Prince of Wales, Richard Branson and then US Commerce Secretary, Gary Locke. The 2013 Bollywood film The Lunchbox is based on the dabbawala service. ^ “In Pictures: Tiffin time in Mumbai”. BBC news. 16 February 2014. Retrieved 2 May 2014.