What are the 2 routing rules on Unity Connection?
What are the 2 routing rules on Unity Connection?
Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from unidentified callers. Direct rules handle calls from users and unidentified callers that are dialed directly to Cisco Unity Connection.
How many concurrent calls can a Cisco Unity Connection Server support?
A single Unity Connection server supports up to 35 concurrent video calls.
What is a CUC server?
Cisco Unity Connection (CUC) is the voicemail / Call attendant server Cisco prefers to use with the Cisco Unified Call Manager (CICM). Unity is usually installed on a Virtual machine in modern (10.5 and higher) and institutes the Publisher – Subscriber relationship just like CUCM.
What is a call handler in Cisco Unity?
Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. They are a basic component of Cisco Unity.
What is a Cisco Unity call handler?
Overview: Call Handler Settings. Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. They are a basic component of Cisco Unity.
What are the predefined call handlers in Cisco Unity Connection?
Predefined Call Handlers Acts as an automated attendant, playing the greeting that callers first hear when they call your organization, and performing the actions you specify. The Default Call Handler Call Routing rule transfers all incoming calls to the Opening Greeting call handler.
What is CUC in Cisco?
Cisco Unity Connection – Cisco.
What is call handler in CUC?
A call handler can answer calls, take messages, be part of an auto-attendant, play a recorded announcement, and transfer calls to users or other call handlers. In this example, you create a call handler with which a user can press 0 to go to the operator and press 9 for the directory.
What is Cisco Auto Attendant?
Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
How do I record greeting on Unity Connection?
Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator….Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings.
| To change the busy greeting | Press 3. |
|---|---|
| To change the internal greeting | Press 5. |
| To change the holiday greeting | Press 7. |
How do I call Cisco Unity Connection?
Configuring Call Handlers in Cisco Unity Connection
- Choose Call Management > System Call Handlers.
- Enter Main_Menu_CH in the Display Name field.
- Type 5000 in the Extension field, and click the Save button.
- Select NewYork_PT for the Partition, and click the Play/Record button to record the Main Menu.
Which description of the function of call handlers in Cisco Unity Connection is true?
Which description of the function of call handlers in Cisco Unity Connection is true? A. They answer calls, take messages, and provide menus of options.
How do I run a police file?
Step 1: Log in to the Cisco Unified Intelligence Center CLI. To log in to the CLI you must specify the System Administration username and password. Step 2: Enter the command utils system upgrade initiate to initiate the COP installation. Step 3: Select remote file system as the source.
How do I upload a cop file to Cucm?
How to install COP Files?
- Download COP files from Cisco Website.
- Copy the cop file into a SFTP directory.
- Login to Cisco Unified Communications Manager – Cisco Unified Operating System Administration.
- Go to Software Upgrades > Install Upgrade >
How to start a service in Cisco Unity Connection serviceability?
Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management. Step 2 From the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go. Step 3 Locate the service that you want to start.
How to configure unified messaging in Cisco Unity Connection administration?
In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. On the Search Unified Messaging Services page, select Add New to create a new unified messaging services. You may also select an already created unified messaging services and modify its settings.
How do I refresh status information in Cisco Unity Connection serviceability?
Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management. Step 2 From the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go. Step 3 Select Refresh. The status information is updated to reflect the current status.
What is cual service in Unity Connection?
This service enables the sharing of user data between Unity Connection and other servers using Cisco Unity Access Layer (CUAL), a HTTP/SOAP web service. For example, this service can be used by Cisco Business Edition or by Digital Networking with Cisco Unity. This service enables Survivable Remote Site Voicemail (SRSV) feature.