Is Royal Mail same as Parcelforce?
Is Royal Mail same as Parcelforce?
Our company – page In 1990 Royal Mail Parcels was rebranded to Parcelforce, along with a massive investment in IT and infrastructure with the introduction of online tracking and the construction our National and International sorting hubs. Then in 1998 the business was rebranded to Parcelforce Worldwide.
What happens if Parcelforce lost my parcel?
Please use the track and trace system to see if it has been found. If it still has not been located, please visit our making a claim page where you will find help and information about how to proceed in making a claim.
Where are Parcelforce parcels undelivered?
We deliver to an address, not a named individual. When no one is available to accept the item, we will try and deliver the parcel to a neighbour, or to a local Post Office branch, where it will be held for 16 days.
What happens if Parcelforce cant deliver?
Missed a parcel delivery? After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up below.
How long is Parcelforce delivery?
Please note: That we deliver Monday to Friday 7am to 5.30pm and Saturday 7am to 2pm. We currently cannot give specific times for deliveries. We will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot.
How do I contact Parcelforce about a missing parcel?
Getting in touch with a query or complaint You can phone our Customer Service team on 0344 800 4466 in the UK. Calls are charged at local rate. If you are calling from an overseas destination please call your local parcel carrier.
Does Parcelforce have live chat?
Support via our live chat is available 24 hours per day, 7 days a week. In the first instance, you should send us a message via the online claims portal. If you need help on how to do this, see the following help guide. You can also email your enquiry to [email protected].
Does Parcel Force have live chat?
What happens if Royal Mail parcel doesn’t arrive?
You should try to contact the seller before you ask Royal Mail for compensation – you’ll usually get a better result. You can: ask for a refund or redelivery if the item didn’t arrive.
What happens if a package is lost in transit?
File a Claim If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
Why can’t I track my Parcelforce parcel?
There are a few reasons why your tracking number isn’t recognised. Please check you’ve entered the number correctly. If you’re waiting for a parcel delivery check the sender has given you the right reference number. Check the reference number is for an item sent using a Parcelforce Worldwide service.
How long do Parcelforce hold parcels?
We will hold your parcel for 20 days, after which your parcel will be returned to sender.
Why is my Parcelforce delivery late?
the delay is caused by adherence to Parcelforce Worldwide policies to provide a copy of the delivery record or a copy of the signature obtained at delivery; the parcel has not been packed adequately or has been packaged incorrectly. This information can be found in our Packaging Advice pages.